Rules & Regulations

Mythical Parks is trademarked brand of D’fine Art Private Limited, a company registered under the Indian Companies Act, 1956, with its registered office at 2nd Floor, A-201, to 206, Fairlink Centre Sevadas Premises CHS, Andheri Link Road, Oshiwara, Mumbai Suburban, Maharashtra 400053, and a communication address at 207, Eco Star, Vishweshwar Nagar Road, Churi Wadi Goregaon East, Mumbai 400063.

By entering the Park, guests confirm that they have read, understood, and agreed to all the terms & conditions, terms of use, rules & regulations, & policies associated with Mythical Parks across online bookings, Park, and voluntarily assume any associated risks. Unless mentioned, prices are exclusive of taxes.

Entry Ticket Your entry ticket entitles you to a single entry only to the Park with access to attractions/activities in operation on the day of your visit. All other in-park services are charged separately.

Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash & non-replaceable if lost or stolen, & will be void if altered. Re-entry to the Park is not permitted after you have exited the Park.

Tickets/Packages/Offers Free entry is applicable for children under 5 years at Mythical Park. General tickets must be purchased for guests above 5 years.

Mythical Parks reserves the right to offer different pricing on different days, during non-peak & peak days for different guests & groups, including corporates, schools, complimentary passes, special interest groups, the elderly, etc.

Prices, offers and days defined as weekday/weekend/peak/non-peak are subject to change without prior notice.

No two offers can be clubbed together. However, Mythical Parks, in its sole discretion, may allow certain offers to be combined.

Your Belongings You & your belongings are subject to a security check. We reserve the right not to allow an item or belonging into the Park. Please take care of your belongings. Mythical Parks will not be responsible for any losses.

The following items are not permitted inside the Park: eatables (including gutkha, pan masala, chewing gum, chocolate, chips) except baby food, alcoholic/non-alcoholic beverages; licensed/unlicensed weapons/firearms; explosives, lighters, matchboxes, fireworks, any kind of inflammable objects, hazardous material/chemicals; sharp objects like knives, arrows, darts, blades, scissors, pen knives, etc.; bags, trolleys, cartons, parcels (except handbags & baby bags not more than 56 x 36 x 23 cm); drugs; chewing gums & candies; carts or other wheeled carriers (except strollers & wheelchairs); pets (except service animals); magic markers, spray paints & aerosol cans; lawn chairs & folding chairs; camera accessories, tripods, selfie sticks, etc.

Clothing/Attire Please wear appropriate attire while inside the Park. Proper attire must be worn at all times, including shirts & appropriate footwear. Clothing with rude, vulgar, or offensive language or graphics is not permitted, & shirts cannot be turned inside-out as a solution. A shirt, shoes, & a bottom (shorts, pants, skirt, etc.) must be worn at all times in the Park. Park admission may be denied if clothing is deemed inappropriate by the Park.

Parking Vehicles are parked at the owner's risk. Mythical Parks takes no responsibility for damage caused to any vehicle using the car park & no guarantee is given as to the security of your vehicles in the car park or any contents. A parking fee applies. No vehicles are permitted to remain in the parking premises of the Park outside the Park operating hours.

Smoking Smoking is strictly prohibited inside the Park.

Children Please supervise your children at all times while inside the Park.

Code of Conduct

• Please be polite & courteous to fellow guests while waiting for attractions. Guests are not permitted to save places in a queue or exit the queue & return to claim the same place, for any reason.
• Photography, videotaping, recording, broadcast, or transmission for commercial purposes is prohibited.
• Do not engage in unsafe, illegal activities or offensive behavior. It may result in expulsion from the Park without a refund.
• Do not interfere with the duties of the Park staff.
• Do not disrupt any program, activity, or facility at the Park.
• Do not urinate or defecate on the Park property. Please refer to the Park map for washrooms.
• Do not deface, destroy, injure, misuse, or remove any Park property. Do not litter.
• Do not distribute any printed material for marketing of any kind.
• Posting notices, signs, or any other objects on Park property is prohibited.
• Do not engage in gambling.
• Do not create noise through gadgets etc. so as to disturb the peace.
• Do not enter restricted areas.
• Do not conduct an unauthorized event, hold demonstrations or unauthorized public gatherings &, or make speeches.
• In case you notice any irregular activity or misconduct please report it to the Park staff.
• No person under the influence of any drug, alcohol or any substance shall be allowed to enter into the park.
• No person under the influence of any drug, alcohol, or any substance shall be allowed to enter the park.

Park Operating Hours Mythical Parks reserves the right to change the Operating Hours of the Park or rides, slides, attractions, and/or activities, & close the Park or any part of it temporarily.

Mythical Parks makes all efforts to keep all the attractions operational. However, it is possible that certain attractions may not be fully operational at certain times. Therefore, you may not be able to experience a particular attraction on a particular day or time due to technical repairs & maintenance or electricity/power failure. No refunds are permissible if certain attractions are non-functional on a particular day, irrespective of declarations of availability made.

Cancellations/Refunds/Chargebacks

No refunds are permitted if cancellations are made. Partial cancellations or modifications are not permitted. No refunds are admissible on cancellation or alteration of vehicle bookings. No-Show: Please note that the Park tickets are issued only for the date as mentioned thereon. These tickets cannot be used on any other date & no refunds shall be given for unused tickets. Chargeback: No chargebacks are permissible on unused tickets.

Animals Animals and pets are not allowed in the Park, with the exception of service animals used by the hearing & visually impaired only in the Theme Park.

Disclaimer

• The management has put all efforts into keeping all rides & attractions operational; however, it is possible that some of the attractions may not be fully operational at all times due to technical/repairs & maintenance/electricity or power failure. Mythical Park is not responsible & does not assume any liability for any damage, loss, disappearance, theft, or any other form of alteration, physical or otherwise, to your personal belongings. The use of Park facilities is entirely at your own risk.
• You are liable for any alteration or damage, loss, theft, physical or otherwise, to Park property caused by your negligence, omission, or non-compliance to any of the rules & regulations of the Park.
• You may be photographed/videographed during your visit to the Park & such photographs/video recordings may be used by Mythical Parks for promotional purposes without any monetary compensation.
• Mythical Parks reserves the right to amend the terms & conditions at its discretion without prior notice.
• Disputes subject to Mumbai jurisdiction.

Mythical Parks RESERVES THE RIGHT TO REVOKE YOUR ENTRY TO THE PARK OR EXPEL YOU FROM THE PARK WITHOUT REFUND IF YOU ARE FOUND MISUSING OR VIOLATING PARK POLICIES, STAFF INSTRUCTIONS & RULES & REGULATIONS OF ANY RIDE OR ATTRACTION.

Grievance Officer, Mythical Parks Management

Name: Mr. Sanjay Sawant
E-mail: grievance@mythicalparks.com
Timing: 9 am To 6 pm